At AutoMind, we strive to provide the best AI Car Scanner experience. Since our “Car Scanner Pro” and other premium features are digital products delivered via in-app purchases, the following policy applies:
1. Nature of Digital Products
All purchases made within the AutoMind app are digital in nature. Once a premium feature is unlocked or a “Pro” subscription is activated, the service is considered “consumed.” Therefore, we generally do not offer direct refunds once the digital content has been accessed.
2. Refund Process (App Stores)
AutoMind does not directly process payments or issue refunds. All transactions are managed by Google Play Store (Android) or Apple App Store (iOS).
- For Android Users: You can request a refund through the Google Play history within 48 hours of purchase if the product does not work as described.
- For iOS Users: You must contact Apple Support directly to request a refund, as Apple’s privacy policy prevents developers from managing user transactions.
3. Hardware Issues (ELM327 Adapters)
Please note that AutoMind is a software application. If the app fails to connect due to a faulty or incompatible third-party ELM327 Bluetooth/Wi-Fi adapter, this does not qualify for a refund from AutoMind. We strongly recommend checking hardware compatibility before upgrading to a Pro version.
4. Subscription Cancellations
If you have purchased a subscription-based model:
- You can cancel your subscription at any time through your phone’s Account Settings (Subscriptions).
- Upon cancellation, you will continue to have access to the Car Scanner Pro features until the end of your current billing cycle. No partial refunds are provided for the remaining period.
5. Technical Failures
If you encounter a technical bug where you have paid but the feature remains locked:
- Try the “Restore Purchase” button in the app settings.
- If the issue persists, contact our support team with your transaction ID, and we will manually verify and activate your access.
6. Contact Support
If you have any questions regarding your purchase or need help with a technical issue, please reach out to us via the Contact Us form or email us at Hello@aicarscanner.app
Note: Always ensure you are signed into the same Google/Apple account used for the original purchase to maintain access to your “Pro” features.
